Product Transfers

Secure a new rate for your customers using our online product transfer service. We're right here for existing customers.

If you have a query about a product transfer, Start a Live Chat with our product transfer query team.

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Product Transfers

How does it work?

Thanks to our online product transfer service, it's quick and easy to transfer your customers to a new mortgage rate.

Product Transfer Diagram

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And you can book a product transfer for your customer up to 5 months in advance. Your customer's new interest rate will start on the expiry of their existing promotional period.

Why transfer with us?

It's quick and easy. Apply online in minutes
Reduce the mortgage term at the same time
No paperwork. The application can progress straight to offer.

To guarantee that your customer's product transfer takes effect on the 1st of the month after their current deal ends, we must receive their offer acceptance, signed by all parties on the mortgage, and any associated information by the 19th of the final month of their current deal. Offers are valid for 30 days.

You’ll receive a 0.30% proc fee for a product transfer.

Applying for a product transfer

To start an application you’ll need all of the following:

10 digit mortgage account number (found on your customer’s annual mortgage statement. Not the same as the case ID)
Postcode of mortgaged property
First name, surname and date of birth (for the same customer)
Number of people named on the mortgage
Last contractual monthly payment (must be correct to the nearest pound).

Securing your customers new rate

Once you've selected a rate to transfer your customer to, you can proceed to 'Confirm product transfer' following the steps outlined on our How to Submit a Product Transfer page. We'll issue a Mortgage Illustration alongside the Variation of Mortgage Offer to save you time. This will also secure the chosen rate and the Offer will be valid for 30 days.

Important: If you choose to ‘Request a Mortgage Illustration’, this does not secure the chosen rate. You will only secure the rate by submitting a Product Transfer request. We can withdraw our products at any time, which means that if the chosen product is no longer available, you’ll need to select a different rate.

Should your client decide they’d like to cancel their product transfer and re-apply for a different rate please visit our FAQs for information on how to do this.

Customers with two products: If your client has two products with different expiry dates, they’ll need to submit the product transfers at different times. They’ll need to submit the product transfer for the product that expires first. Once that has completed they can submit the product transfer for the second product.

If they submit them both at the same time, the new product will not take effect until the second product expires. This will mean that part of their mortgage will be on a standard variable rate for a period of time.

Can my client change their selected product if they've already accepted a new product transfer?

If interest rates improve your client can change the product they’ve applied for. It's worth checking the HPI valuation and LTV before making this decision. The HPI valuation will be checked again when applying for a new rate and if it has updated since the original product transfer was submitted it may affect the LTV. If the LTV has increased you may not be able to secure the intended new rate for your client and you will need to select a product from the higher LTV band.

If your client would still like to cancel their rate after checking the HPI valuation and LTV, you must cancel your client’s ‘in progress’ case before 18th of the month that their current fixed rate is due to expire. You can do this by adding a case message to the product transfer online application. Please allow five working days for the product transfer to cancel. Once the original product transfer has cancelled from our online application system you'll be able to submit a new product transfer.

Product transfers can’t be cancelled from 19th of the month before the current fixed rate expires.

Need help applying for a Product Transfer?

Head over to our How to submit a Product Transfer page for a step-by-step guide.

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Apply for a product transfer

You can apply for a product transfer if:

Your client’s account number starts 80 and is 10 digits
Your client is applying for a product from the same brand they initially applied through
The mortgage amount and repayment method are staying the same
The term is remaining the same or being reduced to a level that doesn’t affect the client’s overall affordability
You're happy with the estimated loan to value and don’t require a revaluation
The mortgage is outside any Early Repayment Charge (ERC) period, or has 6 months or less remaining on the ERC period
Your client is residing in the property, unless in the armed forces
Your client is not in arrears or in a concessionary period on their mortgage
The remaining mortgage term must be at least 6 months at the end of the chosen product term.

Things you need to know:

Fees: Product transfer fees must be paid before completion or added to the loan. We’re unable to add fees to any residential accounts taken out before 31 October 2004.

Loan to Value (LTV): We use a house price index to verify LTV. Your client may not qualify for the product chosen if we find that the LTV is different. Revaluations are available on request; these are subject to a fee. Please call us for further information.

Offer: The offer is valid for 30 days. Your client will need to sign and return the offer within this time to secure the rate.

Effective from: If we receive your client's signed acceptance, together with all other requirements if requested by us:

Before the 19th of the month we will apply the new rate for the 1st of the following month (or the month after their current product expires if this is later).
On or after the 19th of the month we won’t be able to guarantee the new rate will start from the 1st of the following month. We will make every effort to do so but it may not take effect until a month later, for example if we receive the acceptance on 28th July it may not take effect until 1st September.

We’ll write to your client to confirm their new monthly payment and the date from which the new rate is effective.